Refund Policy

SOCH Retail Pvt. Ltd,

a company incorporated under the laws mentioned in the Company act 2013 of India, registered at 601, 6th Floor, Link Rose, Above Levi's Store, Linking Road, Santacruz West, Mumbai - 400054, mentions a detailed statement of privacy ( Privacy Policy) in regards to This or That, an e-commerce retail platform that offers retail solutions and facilitates the purchase of Fashion & Lifestyle, Beauty & Wellness, Furnishing & Decor, Food & Beverage & Sports & Nutrition.

Accepting the mentioned terms, the user provides Soch Retail Pvt Ltd. an authorization to communicate the order details as in order confirmation, tracking details etc via email, sms and whatsapp.

Throughout this document, “we”, “us”, “our”, “ours” refer to Soch Retail Pvt Ltd. Wherever we have said ‘USER’ it refers to YOU or the end consumer.

The user here refers to any person who visits, browses, or registers with the platform i.e Soch Retail Pvt Ltd.


‘This or That’, an e-commerce platform powered by SOCH Retail Pvt. Ltd. has drafted a Return & Exchange Policy that aids in the smooth functioning of the overall process.

This or that assures a full refund on all eligible product returned if not soiled, stained, or used and that all labels or tags are intact. The product must be in its original condition when returned and must pass the Quality Check for the refund to be processed.

In the case of undergarments, the products won't be eligible for a refund or exchange if used, for sanitary and safety reasons.

Exchange of products can only be processed twice. The customer is eligible to exchange or replace the product. However, if the customer is still not happy or satisfied with the exchanged product then a return will be placed again. In an unlikely scenario, if the customer wishes to place an exchange for the third time, the request won’t be processed as the customer has to cancel the order and opt for refund. The customer can place a fresh request if he/she wishes to buy the product.

Following the quality check, refunds will be processed to the original mode of payment. In case of Cash on Delivery orders, the customer will have the option to receive the refund in the form of store credit in the TOT wallet or the specified bank account.

Refund Method Refund Time-Frame
Pre-Paid Orders
Net-Banking 3-5 Business days
UPI Payments 2-4 Business days
Payment on Delivery
Cash On Delivery 2-4 Business days
Credit/Debit Card 3-5 Business days

If the mentioned time has expired and you have still not received the refund, please contact your bank for further information. For any requires, please write to us at customer.care@thisorthat.in

Refund for Pay on Delivery Orders:

In case of Cash on Delivery orders, ‘This or That’ platform will process the refund to your bank account via NEFT (National Electronic Funds Transfer). In case of unforeseen circumstances, the refund time-frame may vary. For further information on Returns and Exchanges, please refer to our Returns & Exchange Policy. *hyperlink*

For any queries reach out to us at customer.care@thisorthat.in

SOCH Retail Pvt. Ltd
601, 6th Floor, Link Rose, Above Levi's Store,
Linking Road, Santacruz West, Mumbai - 400054